Every employee is empowered with a strong sense of professionalism and commitment to our customers. Our management team is just as committed to our employees and representatives. As a services based company it is important to exceed all customer expectations. We empower our people to make that possible, and each request is viewed as an opportunity to prove ourselves.
Leading this exceptional team are Joe Mueller and Allan Miles.
President
Bay Street Est. 1861 Inc.
January 2008 – Present
As President at Bay Street my roles are to:
-Be involved in all professional and organizational activities that Bay Street participates in.
-Provide leadership for Bay Street through planning, policies, and practices that will assist in our Sales and Service of BT Trading Systems, (ITS Netrix IP Platform), Red Box Voice and data recorders (Quantify) and our Private Network for Automatic Ringdown, Private wire and hoot & holler squawk boxes in the financial and energy sectors Bay Street Exchange).
-Market Bay Street EST. 1861 to the community and businesses within the community
-Ensure that our mission statement is maintained/revised, and is deliverable by all of our employees.
-Develop a long term strategic plan for the organization
-Advance the Company through promotion of professional/personal growth of the employees via education, networking, and community involvement.
Co-Founder/Vice President
Accord Communications Inc.
July 1988 – May 2007
Co-founder of Accord Communications and Vice President. Built a National Telecommunications company. Avaya Canada's largest dealer and British Telecom’s Canadian distributor.
Now President of Bay Street Est. 1861 Inc. We are the premier supplier of mission critical, trading floor communications solutions in Canada.
Technical Specialist
Rolm Communications
June 1986 – September 1988
Provided technical support for the ROLM PBX platform and the Octel voice mail platform. Senior Technical engineer for the VBand trader turret system for the exclusive Canadian distributor. Accountable to many of Canada’s fortune 200 companies.
Technical Specialist
Bell Canada
March 1976 – June 1986
Worked my way through the various technical groups over the 11 years in Installation and Repair. Experience in outside plant, open wire, Ariel and buried cable repair, residential, Key and PBX systems. Experience all the way back to switch Board, Step by Step- OE, and Central Office admin.
Joe Mueller President CEO/Founder
Vice President
Bay Street Est. 1861 Inc.
December 2007 – Present
As Vice President at Bay Street my roles are to:
-Manage all operational activities that Bay Street participates in.
-Manage all escalated service issues and major projects.
-Oversee day to day operations for the company.
-Manage all employees day to day activities, Scheduling and HR.
Technical Specialist
Accord Communications Inc.
Dec 1998 – Dec 2007
During my time at Accord I worked closely with Joe as senior technician in the turret division. Trained on the Vband trading system , Joe and I developed a reputation for excellent service and custom products. With the demise discontinuation of Vband through IPC, Joe and I researched other trading systems. It was very apparent that BT trading system was and continues to be the Cadillac of trading systems. During my time at Accord, the turret division customer base grew by 400 percent and helped me to learn to manage products, customers and supervise fellow employees.
Delphi Communications
June 1992 – Dec 1998
My initial time spent at Delphi was focused on learning as much as possible. I was trained on many PBX and voice mail systems including the Mitel SX2000. Over the 12 years there I went from technician to Supervisor, managing 15 technicians. The experience here has helped me today at Bay Street dealing major installations and projects that can span 9 months.
British Telecom
April 1986- June 1992
Ironic how I have come full circle . This was a different division for BT when they were selling and servicing all aspects for the telecom world. The first 2 years I was given experience in cabling small to large buildings. This cabling experience is integral to my knowledge today at Bay Street when dealing timelines and projects. I was then given the opportunity to become the lead technician for major project. The experience here has helped me today at Bay Street, enabling me to circumvent problems before they happen
Allan Miles Vice President/Founder
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